Program Manager

United States
Full Time
Senior Manager/Supervisor


OUR MISSION: Our mission is to inspire and empower all young people to take control of their future.  

OUR VISION: ​We envision a world where everyone has access to an equitable path to success. 

PROGRAM DESIGN: RTS facilitates a variety of youth programs including after-school, summer camps, retreats, conferences, and summer employment opportunities reaching thousands of young people throughout NYC each year. RTS emphasizes the youth development practice of the Circle of Courage in all our programs; creating an environment of Belonging, where young people can build their Independence, find, and develop their Mastery skill, and practice Generosity in their communities. At the core of our programs are staff training strategies that enable our young professionals to develop extraordinarily meaningful relationships with the young people in their care who we call Our Future Leaders because that is what they all are.  

PRIMARY FUNCTION:  The Program Manager will lead a team of Program Directors, ensuring alignment with our mission, vision, and best practices while fostering high-performing programs. Collaborate with key stakeholders, manage program operations, and maintain compliance. The Program Manager’s expertise will contribute to creating a positive impact in the lives of the youth we serve and the communities we support.  


  • Supervisor: Deputy Director - Afterschool and Community School Programs 

  • Supervises: Program Directors

  • Hours: Full time, Monday – Friday   

  • Compensation: $65,000 - $70,000 


  • Supervise, train, evaluate, and recruit a team of Program Directors and other program staff in alignment with RTS's Mission, Vision, Core Values and youth development best practices. 

  • Train Program Director in areas of recruitment, scheduling, staffing, program design, and RTS philosophy 

  • Recruit, interview, hire, train, supervise, and evaluate team members. 

  • Collaborate as part of a Multisite Supervisors team to ensure alignment with RTS's Mission, strategic priorities, funder requirements and operational procedures. 

  • Build relationships, advocate, and collaborate with key stakeholders, including Principals, Parents, Contractors, and Funders. 

  • Develop systems for Program Directors to manage day-to-day program operations, including attendance, incidences, reporting, evaluation, and assessment. 

  • Ensure compliance and maintain high-performing programs that meet contractual, regulatory, and agency standards. 

  • Collaborate with Program Directors to set spending priorities aligned with strategic goals, and track budgets. 

  • Conduct regular meetings with Program Directors for program planning and activity development. 

  • Obtain or renew SACC licenses and ensure compliance with SACC regulatory requirements. 

  • Track SACC training hours and maintain a detailed training log for staff. 

  • Conduct bi-weekly site visits to oversee program implementation and provide support. 

  • Resolve conflicts and negotiate solutions as needed. 

  • Other duties as assigned. 



Educational & Professional Credentials: 

  • Bachelor's degree in Education, Social Work, Child Development, or a related field, or 

  • Two (2) or more years supervising staff as a multisite supervisor of sizeable youth development or education programs. 

  • NYS OCFS School Age Child Care (SACC) Director credentials preferred to secure and maintain SACC credential training and certification. 

  • Working knowledge and application of public educational and afterschool systems; knowledge of contractual, regulatory, funding, and budgetary requirements regarding the Department of Education (DOE), Department of Youth and Community Development (DYCD) COMPASS/SONYC programs, and NYS School Age Child Care (SACC) regulations. 

  • Excellent skills in communication (oral and written), interpersonal, cultural competency, judgment, and decision-making. 

  • Excellent organizational, project management, time management, and communication skills. 


Knowledge & Skills: 

  • Proven track record in designing, executing, and evaluating afterschool programs. 

  • Strong understanding of youth development principles and best practices in afterschool programming. 

  • Demonstrated experience in budgetary management and oversight. 

  • Knowledge of culturally responsive practices and curriculum design. 

  • Competency in data analysis and the use of metrics to guide strategy and decision-making. 

  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with program management software. 

  • Previous experience in a non-profit setting. 

  • Familiarity with project-based learning and social-emotional learning methodologies. 


Personal Qualities & Abilities: 

  • Exceptional leadership and managerial skills, including the ability to inspire, lead, and motivate a diverse team. 

  • Strong interpersonal and communication skills, both written and verbal. 

  • Ability to build and maintain relationships with stakeholders, including parents, students, community leaders, and funders. 

  • Detail-oriented with a demonstrated ability to organize and prioritize tasks. 

  • Strong problem-solving skills and the ability to think critically and act decisively. 

  • Demonstrated commitment to equity, diversity, and inclusion. 

  • Ability to adapt to changing circumstances and needs of the community and organization. 


Physical Requirements: 

  • Ability to travel to different program locations for bi-weekly observations as well as meetings, trainings, and evaluations. 

  • Comfortable working in dynamic and fast-paced environments. 


Applicants should be prepared to provide professional references and undergo a comprehensive background check before employment. 


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